Carry out departure and return inspections

The inspection describes the vehicle when it leaves the agency and when it comes back. It is the reference used to settle the deposit and, if needed, report damage.

Departure inspection

It happens during the reservation check-in (Enregistrer (Check-in)). In the Véhicule (vehicle) panel:

1. Enter the mileage and fuel level.
2. Add photos of the vehicle.
3. Place existing damage on the damage diagram (Constat de dégâts).
4. Record the interior condition and tick the accessories handed over (child seat, GPS…).
5. Add a comment if needed.

Then check the Clients panel: if mandatory customer information is missing (licence, ID…), the application tells you before you confirm.

Return inspection

It happens during the return (Restituer (Check-out)):

1. Check the return dates.
2. Record the mileage and fuel level, and take photos.
3. Complete the damage diagram and check the included accessories: each must be returned.
4. If damage is found, tick Dommage constaté au retour and fill in the Dommages panel: date, description, third party, liability, estimated repair cost and, if available, the accident report form (constat amiable).
5. Review the summary (total price incl. tax, final amount, amount paid now, remaining balance and due date, amount to withhold from the deposit) and have the customer sign.

Correcting a return inspection

Made a mistake? From the reservation, choose Corriger l'état des lieux and give the reason for the correction.