Read-only account after an unpaid Autoria invoice

When an invoice of your Autoria subscription is not paid by its due date, a banner appears at the top of every page of the app, for every team member. It tells you where your account stands and on which date.

The steps of an unpaid invoice

1. Facture Autoria impayée (unpaid Autoria invoice): your account works as usual. The banner gives the date on which it will switch to read-only if the invoice is not paid.
2. Compte en lecture seule (read-only account): you can view your data and finish your ongoing rentals, but you can no longer create or change anything.
3. Accès suspendu pour impayé (access suspended for non-payment): the app is no longer available, except for downloading invoices, accounting exports and paying the subscription.

The dates of each step are the ones shown in the banner. A payment gives full access back at any of these steps.

What you can still do in read-only mode

• View all your data: reservations, customers, vehicles, billing.
• Download your invoices and contracts, run your accounting exports and export a customer's data.
• Finish a rental that has already started: vehicle return, balance payment, deposit release or retention, rental invoice.
• Update your profile and pay the subscription.

Anything that creates new activity is blocked: reservation, vehicle departure, adding a vehicle, a customer or a team member, changing the company settings. Creation buttons, such as Nouvelle réservation (new reservation), are hidden. Other blocked actions open the Compte en lecture seule window, which explains why and how to settle.

Settling the invoice

Click Régulariser (settle) in the banner. The window that opens shows the invoice to pay and its amount.

• The owner clicks Régulariser: they are redirected to the secure Konnect payment page, then brought back to the Abonnement (subscription) tab of Paramètres (settings), which checks the payment.
• Administrators and the accountant can open the subscription with Voir l'abonnement (view subscription) and download the invoice, but only the account owner can pay it online.
• Other members are asked to contact the owner or an administrator of the account: the banner offers them En savoir plus (learn more).

Once Konnect confirms the payment, the banner disappears when you come back to the Abonnement tab, or the next time the app loads, and every action is available again. Online payment is described in the subscription article.

Access suspended for non-payment

At this stage, the menu only offers Facturation (billing), Paramètres (settings) and Centre d'aide (help center). You can still download your invoices, run your accounting exports and pay the subscription from the Abonnement tab. The settlement window also shows the date from which your data will be deleted, except the data the law requires to keep.